Shipping, cancellations & returns

Shipping charges

The order cart calculates shipping from qualifying merchandise value: ₹249 at ₹2,500, then ₹30 more for each completed ₹1,500 band. Prepaid orders at ₹10,000 or more ship free. COD does not receive the prepaid free-shipping benefit.

Dispatch

Orders progress through processing, packed, shipped and delivered states. Delivery timing varies by destination and is confirmed by the Scenic team; the checkout does not promise a fixed arrival date.

Before dispatch

Contact Scenic promptly if an order must be cancelled. An eligible order can be cancelled before it is marked shipped. Any captured online amount then enters the Razorpay refund process to the original payment source.

Damaged, short or incorrect delivery

Send the team clear photos or video within 48 hours of delivery at WhatsApp +91 85116 49854 or shivaaymobilehub@gmail.com. Include the order number and images of the product and packaging. Keep the products and packaging available; Scenic will assess the order record and evidence before confirming replacement, return or refund eligibility.

Products without warranty

For a product sold without warranty, raise any return request within 48 hours of delivery and send supporting images. A request is reviewed against the delivered condition and order record; it does not by itself authorise a return.

Returns

Do not send a product back without written return authorisation and the confirmed return address. Eligibility depends on the product, delivery condition and order record; products and original packaging must remain available for inspection.

Address

Shivaay Mobile Accessories Hub, B-605, Hubtown Mobile Market, Gitamandir, Ahmedabad, Gujarat 380022.